Zpoker FAQ – Frequently Asked Questions & Detailed Answers

Yes, zpoker has its own mobile app — available for both Android and iOS. It loads faster than the website and supports push notifications.

How to Download on Android:

1. Zpoker website's Download Page Go.
2. Tap the "Download Android APK" button.
3. Go to Phone Settings → Security → enable "Install from Unknown Sources".
4. Tap the downloaded APK file to install.
5. Once installed, open the app and log in to your account.

How to download on iOS:

1. Go to the iOS link on the download page.
2. Open in Safari and select "Add to Home Screen".
3. Once the zpoker icon appears on your home screen, you can launch the app directly from there.

The app size is approximately 35–50 MB. If you run into any issues during installation, Help Center let us know.

Updating your account details or adding a new mobile number is straightforward. However, some changes require verification for security purposes.

Updating general information (name, date of birth, address):

1. Log in to your account.
2. Click the profile icon in the top right corner.
3. Select the "Account Settings" or "Edit Profile" option.
4. Update the relevant details and tap "Save".

To change your mobile number or add a new one:

1. Go to the "Security Settings" tab.
2. Tap the "Mobile Number" option.
3. Enter your new number – an OTP will be sent to you.
4. Verify with the OTP and your number will be updated instantly.

Important: Once KYC verification is complete, updating certain details may require support assistance. In that case, Help Center Contact us.

Zpoker offers customer support across multiple channels, with Bengali-language assistance available on all of them.

• Live Chat (fastest): Look for the chat button in the bottom right corner of any page on the website. Responses typically come within 1–3 minutes.
  Hours: 24 hours a day, 7 days a week.
• Email Support: Email us at support@zpoker.biz. Replies typically arrive within 1–6 hours. Best suited for complex issues.
• Help Center: On this page Detailed guides, tutorials, and the option to submit a support ticket are all available.
• In-App Support: Log in to the mobile app and open the support chat directly.

Support Availability: Live Chat & Email – 24/7. Support is available even on holidays.

zpoker is strictly for adults. No one under the age of 18 is permitted to register, play, or participate in any gambling activity on this platform.

Age Verification Method:

• You must provide your real date of birth at registration.
• Your age is verified during KYC using your National ID (NID).
• Any user found to be under 18 will have their account permanently closed, and any accumulated funds may be forfeited.

If parents suspect their underage child is using this platform, they should immediately Help Center let us know.

Zpoker Responsible Gaming We firmly believe in this policy, and protecting minors is our highest priority.

Your complete history of every bet and financial transaction on zpoker is securely stored in your account.

To view your betting history:

1. Log in to your account.
2. Select "Bet History" or "My Bets" from the profile menu.
3. Filter by date, game type, or result.
4. View full details for each bet: match/game, stake amount, odds, and outcome.

To view your financial transaction history:

1. "Transaction History" from the profile menu, or directly Financial Transactions Go to page.
2. All deposits, withdrawals, bonus credits, and other transactions will be shown with their dates.
3. Use the date filter to search through older records as well.

You can also download your history as a PDF — handy for tax records or personal bookkeeping.

There's no complicated process to claim your zpoker welcome bonus. Simply register correctly and make your first deposit — the bonus is credited automatically.

Steps to claim your bonus:

1. New Account Registration (Not applicable if you already have an account).
2. Verify your email to activate your account.
3. Make your first deposit — minimum ৳500.
4. A 100% bonus on your deposit amount will be automatically credited to your bonus wallet.
5. Maximum bonus amount: ৳10,000.

Bonus Wagering Requirements:

• Bonuses cannot be withdrawn directly.
• The bonus amount must be wagered 15 times (e.g., a ৳1,000 bonus requires ৳15,000 in bets).
• Once the wagering requirements are met, your winnings will be transferred to your main wallet.
• Bonus Validity: Must be used within 30 days of registration.

If you have a promo code, enter it at registration to unlock extra benefits. To see the latest offers, Promotions Page Visit.